ace 35 Terms and Conditions

These terms and conditions ("Terms") govern the use of the ace 35 platform and all services included within it. By visiting the website, registering an account, making a deposit, placing a bet, or participating in gaming, you are automatically considered to have accepted these terms.

ace 35 is committed to maintaining a safe, fair, and transparent environment. The purpose of these terms is to establish a clear framework of rights and responsibilities between the platform's users and service provider.

These terms are written in Bengali and apply to users in Bangladesh. In matters of interpretation, the Bengali version shall be considered the original document.

1.1 Definitions

• "Platform" means the ace 35 website, mobile app, and all related digital services.
• "User" or "Member" means any individual registered on ace 35.
• "Account" means the personal account created on the platform in the member's name.
• "Services" means casino games, sports betting, live gaming, and all other products offered by ace 35.
• "Funds" means the cash balance and bonus balance deposited into the member's account.

To create an account on ace 35, the following eligibility requirements must be met. If these requirements are not met, the registration will not be accepted and the account may be closed if necessary.

2.1 Age Requirement

The user must be at least 21 years of age at the time of registration. ace 35 may request a copy of a national ID card or other government-issued document at any time to verify age. If an account is created by a minor using false information, that account will be immediately cancelled and the associated balance will be forfeited.

2.2 Single Account Policy

Each individual may create only one account. If a single person holds multiple accounts, this will be considered a violation of the ace 35 single account policy and all accounts may be permanently closed.

2.3 Accuracy of Information

Members must provide complete, truthful, and accurate information at the time of registration. The name, mobile number, email, and payment account details must all belong to the same individual, and using the identity of any third party is strictly prohibited.

The member is solely responsible for the security of their account. Keeping login credentials (username and password) confidential is mandatory, and sharing them with any third party is prohibited.

• It is in the member's own interest to change their password regularly and to use a strong password.
• If the member suspects any unauthorised access to their account, they must notify the ace 35 support team immediately.
• The member is responsible for all activity carried out from their account, unless it is proven that unauthorised access occurred due to a technical fault on the part of ace 35.
• Transferring, selling, or allowing another person to use an account is strictly prohibited.

3.1 Verification Process (KYC)

ace 35 may request the necessary documents at any time to verify the member's identity and payment details. This verification may be mandatory before processing a withdrawal request or for transactions above a certain amount. ace 35 reserves the right to temporarily restrict account activity if documents are not provided within the specified time.

ace 35 offers financial transactions via mobile banking methods that are convenient for users in Bangladesh. All terms related to deposits and withdrawals are set out below.

4.1 Deposit Methods and Limits

• Accepted methods: bKash, Nagad, Rocket, Upay.
• Minimum deposit: ৳100 (same for all methods).
• Deposits must be made only from a mobile banking account registered in the member's own name.
• Deposits made through a third party are prohibited and such deposits may be forfeited.

4.2 Withdrawal Conditions

• Minimum withdrawal: ৳800.
• Withdrawals can only be made to the same mobile banking account used for the deposit.
• Withdrawal processing is generally completed within 1 hour.
• ace 35 reserves the right to complete identity verification before approving a withdrawal request.
• If there is an active bonus balance, withdrawals may be held until the wagering requirements are met.

4.3 Right to Cancel Transactions

In cases of technical error, suspected fraud, or a breach of these terms, ace 35 reserves the right to suspend or cancel any transaction. The member will be informed of the reason for any such decision.

ace 35 runs various bonuses and promotional offers for registered members. By accepting these offers, the following terms automatically apply.

5.1 Welcome Bonus

New members receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. For example, a deposit of ৳1,000 will add ৳1,200 in bonus funds, giving a total balance of ৳2,200. Before withdrawing winnings from this bonus, the bonus amount must be wagered 10 times (৳1,200 × 10 = ৳12,000).

5.2 Other Promotional Bonuses

• Weekly ace 35 Reload: 30% of deposit, up to ৳8,000, wagering 15x.
• ace 35 Slots Festival: 50% of deposit, up to ৳5,000, wagering 20x — applicable to slot games only.
• Cricket Season Boost: 40% of deposit, up to ৳6,000, wagering 18x.
• ace 35 Birthday Reward: up to ৳2,000, wagering 10x — once per year.
• Refer a Friend to ace 35: up to ৳3,000, wagering 8x — after each successful referral.

5.3 General Bonus Terms

• More than one bonus cannot be active at the same time.
• Winnings from a bonus balance cannot be withdrawn before the wagering requirements are met.
• ace 35 reserves the right to change, suspend, or cancel any bonus offer.
• If bonus abuse or fraud is detected, the bonus will be forfeited.
• No bonus offer guarantees a "free" or assured payout.

Specific rules must be followed for all games and betting products available on ace 35. Violating these rules may result in the cancellation of bet outcomes.

6.1 Casino Game Rules

• Each game has its own RTP (Return to Player) and volatility, and it is the member's responsibility to be aware of these before starting a game.
• If a game stops mid-session due to a technical fault, ace 35 will review the game state and make a decision accordingly.
• ace 35 reserves the right to void any winnings obtained by exploiting software bugs or errors.

6.2 Sports Betting Rules

• Once a bet is confirmed, it generally cannot be changed.
• If a match is postponed or cancelled, ace 35 reserves the right to make a decision regarding the relevant bet.
• If incorrect odds are published, ace 35 may cancel the relevant bet.
• A bet will not be accepted if there is insufficient balance in the account.

ace 35 follows specific security policies to protect the integrity of the platform. Any form of fraud, manipulation, or misuse of the platform is strictly prohibited.

• Operating multiple accounts from the same device or IP address is prohibited.
• Creating unusual betting patterns by exploiting weaknesses in the bonus system is prohibited.
• Attempting to gain unauthorised access to another member's account is strictly prohibited.
• Placing bets using bots or automated software is prohibited.
• ace 35 uses SSL encryption to keep all data secure.

If suspicious activity is identified, ace 35 reserves the right to suspend account activity until the investigation is complete.

ace 35 believes that gaming should be a form of entertainment, not a source of financial difficulty. The platform therefore actively works to promote responsible gaming practices. Members can request deposit limits, betting limits, or a temporary break to protect themselves.

• If you feel that gaming is getting out of your control, please notify the ace 35 support team.
• Members have the option to voluntarily close their account temporarily or permanently at any time.
• Gaming is strictly prohibited for those under 21 years of age, and ace 35 strictly enforces this rule.

You can learn more about detailed advice and steps to protect yourself and your family from the negative effects of gaming.

ace 35 gives the highest priority to protecting members' personal information. Full details of how information is collected, stored, and used can be found in our Privacy Policy, which forms an integral part of these terms.

• Information provided at the time of registration is used only for account management and service improvement.
• ace 35 does not sell members' personal information to any third party.
• It may be necessary to share information with the relevant authorities in cases of legal obligation or fraud investigation.
• Members may request correction or deletion of their information through support.

ace 35 may temporarily suspend or permanently close a member's account in any of the following circumstances:

• Violation of any provision of these terms.
• Creating an account using false or incorrect information.
• Suspected fraud or money laundering.
• Creating multiple accounts.
• Exploiting technical vulnerabilities of the platform.
• Operating an account in the name of a minor.

Members may request account closure at any time. All wagering requirements on any cash balance must be fulfilled and the balance withdrawn before the account is closed.

10.1 Right to Appeal

If a member disagrees with a decision made by ace 35, they may appeal within 30 days through the support team. During the review, ace 35 will consider information from both sides.

ace 35 is committed to providing the highest quality service, but ace 35 is not liable for the following:

• Interruptions to games or bets caused by internet connection issues.
• Delays or errors from third-party payment services.
• Security breaches on a member's account due to their own negligence.
• Potential financial losses from gaming, as gaming always carries risk.
• Temporary service outages due to reasons beyond ace 35's control.

If a technical error results in an amount being paid out that is less or more than the correct amount, ace 35 reserves the right to correct it, even if the payment has already been processed.

ace 35 reserves the right to update or change these terms and conditions at any time. For significant changes, a notice will be sent to the registered email address or an announcement will be posted on the platform.

If a member continues to use the service after any changes, they will be considered to have accepted the new terms. It is therefore advised to visit this page regularly to stay up to date.

12.1 Contact & Support

If you have any questions or need clarification about these terms and conditions, the ace 35 support team is available 24 hours a day, 7 days a week via live chat and email in both Bengali and English. For general questions, you may visit our FAQ section , where answers to many common questions can be found directly.

To learn more about ace 35 and understand our service philosophy, please read our About Us page.