Safe and Responsible Gaming

ace 35's commitment to responsible gaming

Entertainment is best when it stays within limits. ace 35 believes every player has the right to set their own boundaries. On this page we provide the tools and information to help you stay healthy, informed, and safe.

21+ only — this is mandatory

Understanding your limits

Every member who joins ace 35 is informed from the start that this platform is for users aged 21 and above only. No account is fully activated until age is confirmed, because protecting minors is our highest priority.

Betting and casino games are primarily a form of entertainment. But when they become a habit that starts affecting other areas of life — family, work, financial security — it is important to act. Our Terms and Conditions also include clear guidance on this.

ace 35 wants you to always see gaming as entertainment — not as a source of income. Winning is never guaranteed, so only bet what you can afford to lose.

Important reminders

Gaming is never a way to pay off debts.
Do not bet under the influence of alcohol or any other substance.
Avoid the temptation to place bigger bets to recover losses.
Take breaks when needed and talk to people close to you.

Your protection tools

ace 35 gives every member full control over their gaming. You can activate the tools below at any time through 24/7 live chat or by contacting support via email.

Deposit Limit

Set a maximum amount you can deposit daily, weekly, or monthly. Once active, you will not be able to add more than the set amount to your account.

Financial control

Session Time Limit

Decide in advance how long you will play in one session. You will receive a warning when the time is up and can be logged out automatically.

Time management

Loss Limit

After you reach a set loss amount, your account will automatically stop allowing bets. Set the maximum financial loss in advance.

Loss protection

Temporary Break

Block access to your account for a few days or weeks. During this time your account remains active, but no bets or deposits are possible.

Mental rest

Self-Exclusion

Stop using the platform entirely for an extended period (6 months or more). The account cannot be reactivated during this period.

Full break

Reality Check

At regular intervals, a pop-up will show you how long you have been playing and how much you have won or lost. This helps you make informed decisions.

Awareness

Warning signs of a problem

If you notice the following signs, it may mean gaming habits are getting out of control. These may apply to you or to someone close to you.

Betting with borrowed money

Borrowing money or dipping into savings to bet is a serious warning sign.

Chasing losses

Repeatedly placing bigger bets to cover previous losses — this only makes things worse.

Hiding it from family and friends

Concealing the amount you play from the people close to you.

Unable to stop

Deciding to quit but returning to gaming again and again.

Impact on daily life

Spending excessive time gaming at the expense of work, studies, or family responsibilities.

Anxiety and restlessness

Feeling excessive anger, worry, or depression when unable to play or after a loss.

ace 35's commitment

Responsible gaming is not just a policy point for us — it is the core foundation of our platform. Visit our About Us page to learn how we place member wellbeing at the top of our priorities.

Age Verification

Identity and age are verified at registration and again when necessary.

Data Protection

SSL encryption and secure data management keep your information safe.

24/7 Support

Our support team is available at any time via live chat or email.

Transparent Information

Accurate information on game odds and RTP is always published.

Where to get help

You are not alone. If you are struggling, reach out through any of the channels below — do not wait.

ace 35 Support Team

24/7 Live Chat — immediate assistance

Email Support — for detailed requests

Account limit and self-exclusion requests

Family and Close Ones

Talk openly with family members or trusted friends. Support from the people closest to you is often the most effective.

Honest conversation with family

Seek advice from a trusted friend

Join a support group

Professional Counselling

Contact a mental health professional or addiction counsellor. Various government and private counselling services are available in Bangladesh.

Mental health professional

Addiction rehabilitation centre

Local healthcare facility

Protection of Minors

ace 35 strictly prohibits membership for anyone under 21. If you think a minor may be using ace 35 on your device, take the following steps:

Device Security

Use a password on your mobile or computer. Always log out of the ace 35 app or website after use.

Keep Your Details Private

Keep login details, passwords, and payment information completely out of reach of children and teenagers.

Filtering Software

Use parental controls or web filtering software to restrict children's access to gaming sites.

Talk to Your Child

Have open conversations with children and teenagers about the risks of online betting and casinos.

To learn about our detailed policies on this, visit the Privacy Policy page, which covers personal data protection and account security in full.

Tips for healthy gaming

Set a budget before you play and stick to it.
Decide in advance how long you will play each day and stop when the time is up.
Keep gaming as one part of your entertainment — do not let it become the centre of your life.
Find other sources of entertainment beyond betting or casino games.
Stay level-headed even after a win — avoid greed.

Do not play when you are angry, emotionally distressed, or tired.
Do not keep placing the same bet in an attempt to win back lost money.
Do not play secretly without your family or friends knowing.
Do not play on credit or with borrowed money.
Do not deny that you have a problem — seek help.

Common questions

For more detailed answers on responsible gaming, visit our FAQ page.

Self-exclusion is a long-term protection measure. It cannot be cancelled before the set period ends (minimum 6 months). To reactivate your account after the period ends, you must contact the support team and wait through a mandatory cooling-off period. This strict rule is intentional, so that decisions made in the heat of the moment cannot be acted on impulsively.

To set a deposit limit, contact ace 35's 24/7 live chat support or send a request by email. You can set a limit for any period — daily, weekly, or monthly. Lowering a limit takes effect immediately; increasing it requires a waiting period.

Start by talking to them with empathy, without blame. You can contact ace 35 support to raise concerns about their account. Encourage them to seek help from a mental health professional or addiction counsellor.

No. To open an account at ace 35 and take part in any game or betting activity, you must be 21 or older. Age is verified at registration and proof of identity may be requested at any time. Any account found to have been opened by someone underage will be closed.

Yes, mental health experts recognise excessive gaming or betting habits as a behavioural addiction. It is treatable and the situation can improve with the right support. There is no shame in it — seeking help takes courage.

Any balance in the account before self-exclusion is activated remains secure. A withdrawal request can be made before the exclusion begins. For details, contact ace 35 via live chat or email support.