ace 35 Privacy Policy

Introduction

This Privacy Policy applies to the ace 35 platform and has been established by the organisation operating ace 35. By creating an account, using the platform, or accessing any of its services, you are considered to have agreed to the terms of this policy.

ace 35 is a trusted online gaming platform for users in Bangladesh. We believe that keeping user information secure is not just a legal obligation — it is a core part of how we operate. If you have any questions while reading this document, please contact our support team. ace 35's live chat support is available 24/7 in both Bengali and English.

This Privacy Policy should be read alongside ace 35's Terms and Conditions, as both documents together define the complete framework of the relationship between you and ace 35.

Types of Information Collected

ace 35 collects several types of information, divided into two main categories:

2.1 Personally Identifiable Information

Information collected during account registration and verification:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Address and residential details
• bKash, Nagad, Rocket, or Upay number (for processing deposits and withdrawals)

2.2 Technical and Behavioural Information

Information collected automatically while you use the platform:

• IP address and device type
• Browser information and operating system
• Login time, location data, and session information
• Gaming history, bet amounts, and transaction details
• Information obtained from cookies and similar tracking technologies

2.3 Communication Information

When you contact the ace 35 support team via live chat or email, a record of that conversation may be retained. This is used to improve service quality and resolve complaints.

How Information Is Collected

ace 35 collects your information in the following ways:

3.1 Directly from You

• By filling out the account registration form
• When submitting documents during the identity verification (KYC) process
• When making a deposit or withdrawal request
• When contacting the support team
• When applying for promotional offers or bonuses

3.2 Automatically

• Through cookies and log files when you access and use the platform
• When your device connects to our servers
• Through automatic data recording during gaming sessions

3.3 Through Third Parties

For identity verification and fraud prevention, ace 35 may occasionally engage accredited verification service providers. In such cases, only the necessary information is exchanged.

Purpose of Using Your Information

ace 35 uses collected information only for the following specific purposes:

1. Account management and identity verification: Confirming your identity, keeping your account secure, and preventing unauthorised access.
2. Transaction processing: Completing deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and maintaining a transaction history.
3. Service improvement: Reviewing platform performance to improve the gaming experience.
4. Bonus and promotion management: Correctly issuing and tracking welcome bonuses, weekly reloads, and other offers.
5. Fraud prevention: Detecting unusual activity, identifying multiple accounts, and protecting the integrity of the platform.
6. Customer support: Providing accurate and timely responses to your complaints and questions.
7. Communication: Keeping you informed about important account-related notifications, security alerts, and relevant offers.
8. Responsible gaming support: Monitoring your gaming behaviour in line with ace 35's Responsible Gaming guidelines and providing assistance where needed.

Data Storage and Security

5.1 Retention Period

ace 35 retains your information for as long as your account is active and services are being provided. Even after an account is closed, financial transaction records, verification documents, and other relevant information may be retained for the applicable period.

5.2 Security Measures

ace 35 uses industry-standard technical and administrative measures to keep your information secure:

• All data transmission is protected through SSL (Secure Socket Layer) encryption
• Stored data is kept in encrypted databases
• Server access is strictly controlled and only authorised staff can access relevant information
• Regular security audits and vulnerability assessments are conducted
• Automated monitoring systems are active to detect unusual logins or transactions

5.3 Response to a Data Breach

In the event of a data breach, ace 35 will promptly conduct an investigation and notify affected users within a reasonable time.

Sharing Information with Third Parties

ace 35 never sells or transfers your personal information to third parties for marketing or advertising purposes. However, information may be shared in the following limited circumstances:

6.1 Service Provider Partners

Limited information may be shared with technology and service providers that are necessary for operating ace 35's services. These include payment processors, identity verification providers, and cybersecurity specialists. All such partners operate under strict confidentiality agreements.

6.2 Game Software Providers

Software from Pragmatic Play, PG Soft, Evolution, JILI, Spribe, and other game studios is integrated into the ace 35 platform. Technical data may be exchanged with these providers' servers during game sessions, but personally identifiable information is not shared with them.

6.3 Legal Obligations

In response to a court order or a lawful request from a government authority, ace 35 may be legally required to provide certain information. In such cases, only the specific information requested is provided.

Cookies and Tracking

The ace 35 platform uses cookies and similar technologies. Cookies are small text files stored in your browser.

7.1 Types of Cookies

• Essential cookies: Required for maintaining login status, session management, and security. Disabling these will prevent the platform from functioning properly.
• Functional cookies: Used to remember your preferences, language selection, and other personalised settings.
• Analytics cookies: Collect statistical data to review platform usage and improve services.

7.2 Managing Cookies

You can fully or partially disable cookies through your browser settings. However, please note that disabling essential cookies will prevent many ace 35 features from working correctly.

Your Rights

As an ace 35 user, you have several important rights over your own information:

8.1 Right to Access

You may request at any time to know what information ace 35 holds about you and how it is being used. Upon receiving your request, we will provide complete information within a reasonable time.

8.2 Right to Rectification

If any information in your account is incorrect or incomplete, you can contact the ace 35 support team to have it corrected. Keeping your information accurate is important for your own benefit.

8.3 Right to Erasure

After account closure, ace 35 will consider requests to delete your personal information, subject to applicable legal and financial record-keeping obligations.

8.4 Right to Object to Processing

You may object at any time to your information being used for marketing purposes and opt out of such communications.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact us through ace 35's live chat support or email us at [email protected]. For more general questions, you can also visit our FAQ section.

Protection of Minors

ace 35 is a platform strictly for adults. It is strictly prohibited for anyone under the age of 21 to create an account or use the platform (applicable for ages 21+).

ace 35 does not knowingly collect or store information from anyone under the age of 21. An age verification process is carried out at registration. If it is subsequently found that a user is under 21, their account will be closed immediately and the collected information will be deleted.

If parents believe their child has created an account on ace 35, please contact the support team immediately.

Policy Changes

ace 35 may update this privacy policy from time to time. Changes may be made due to technology updates, addition of new services, or other reasons.

If any significant changes are made, ace 35 will notify you in the following ways:

• The effective date at the top of the policy will be updated
• A notice of significant changes will be shown when you log in to the platform
• A summary of the changes may be sent to your registered email

If you continue to use ace 35 after the changes take effect, you will be considered to have agreed to the updated policy. If you do not agree to the changes, you may close your account.

Contact Us

For any questions, complaints, or requests to exercise your rights regarding the privacy policy, please contact ace 35:

• Live Chat: 24/7 direct support, in Bengali and English
• Email: [email protected]

ace 35 generally tries to respond to emails within 24 hours. For urgent matters, live chat is the fastest option.

To learn more about ace 35, visit our About Us page, where the platform's goals and values are discussed in detail.